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Chris Holroyd



what is digital seva kendra

What is digital seva ?

Digital seva CSC is an initiative of the Department of Electronics and IT, the Ministry of Communications and IT, the Government of India.

Common Service Centers offer different government services via digital seva portal. The main reason is to provide services to rural and remote locations where computers and the Internet are not available.

What is digital seva portal ?

The Digital Seva Portal is a new portal launched by the Government of India. It is much easier to handle and uses DSP VLE, Village Level Entrepreneur(VLE), with the help of this new portal.

Who is this VLE ?

VLE means Village Level Entrepreneur who is like a government deliver boy, delivers various types of government and non-government services to the people.

There is no need to pay any penny to register yourself as a VLE. And also you do not need any training for this. But you need to take care of the following basic requirements.

Eligibility :

  1. Should have a valid aadhar number
  2. You should be a local Person
  3. Your age should be minimum 18 years
  4. You should have passed the 10th level or matrik level examination
  5. You should be fluent in writing and reading and have basic knowledge of English language
  6. You must have basic computer skills

Basic Requirements :

  1. You have at least 120 GB Hard Disc Drive in your system
  2. Also have minimum 512 GB RAM
  3. Minimum have UPS PC with licensed Windows XP or abov
  4. A printer or colour printer
  5. A web camera or digital camera
  6. A digital scanner
  7. And at last, You should have minimum internet connection of 128 kbps speed for internet browsing and so on.

Basic Documents Required :

  1. A copy or Xerox of your pan card
  2. CSC Center Photos ( both inside and outside)
  3. And a cancelled cheque

But now the question arises that what are the responsibilities after becoming a VLE ?? Well, read more !

Responsibilities as a Village Level Entrepreneure :

The most responsibility of a VLE is to deliver the services to the people or users which are available in Digital Seva Portal smoothly. Also you should avail your Kiosk from 8:00 AM to 8:00 PM.

How to sign up with Digital Seva portal ?

Registration on the digital seva portal is easy. Here are the easiest steps in the registration process that help you to register easily on this portal.

  1. Open the official site of digital seva portal .
  2. Now click on the registration option in the menu and click on the apply button displaying on the homepage of the website.
  3. Enter your own aadhar details and fill the captcha and then click submit
  4. After this, your aadhar authentication will be displayed on your computer screen with the form
  5. Now fill up the required details like banking documents , etc.
  6. You will receive an email and sms to your registered email id and phone number regarding the successful registration.
  7. You will also get your application number via sms/email so that you can track your application status.

How to track your application status ??

  1. Visit the official website
  2. Click on the application menu
  3. Choose application status in that menu
  4. Now fill your provided application id and captcha text
  5. Now press submit button and you will be notified or seen your application status

Various services offered by Digital Seva Portal :

Digital seva portal which is conducted by CSC(common services center) also provides many more services to us . These services are related to Aadhar, agriculture, banking & pension, education, election, health etc.

Well, If you want to know about all of these services and how you can get benefits from this , then you must read this CSC Digital Seva Portal : A to Z Full explained !

Hope you like this article. Let me know If you have any doubts or questions regarding this in below comment box. Thank You !!

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Guide to Save Hotmail Emails as PDF in Few Steps




Save Hotmail Emails as PDF

Summary: Saving Hotmail messages in PDF is a simple task. This blog will guide you to the automated approach to save Hotmail emails as PDF. In this manner, read the blog completely to acquire the ideal outcome.

“I am dealing with thousands of my emails in the Hotmail account. My Hotmail email account has in excess of 15 thousand emails. My companion has proposed that I should save a Hotmail email to PDF. At that point, I will have a backup copy of Hotmail emails and I will likewise have the option to send PDF to anybody. I consider the idea incredibly valuable. But I don’t have the foggiest idea how would I save my Hotmail emails as a PDF? If it’s not too much trouble help me with the best arrangement.”

Hotmail Backup tool is an extreme solution for unraveling all the above queries. Indeed, it is equipped to export a boundless number of emails from Hotmail to PDF with no loss of data. You can rapidly backup Hotmail emails to PDF with attachments in a few clicks. Follow the step by step manual to export Hotmail emails as PDF.

How to Save Hotmail Emails as PDF with Attachments?

To see, open, alter your Hotmail emails in PDF, download Hotmail Backup Tool. It is a simple-to-use application that gives 100% exact outcomes. This product can use by any specialized and non-specialized client. Hence, follow the steps referenced below to export Hotmail emails as PDF.

Steps to Save Hotmail emails as PDF

First, download the Tool and follow the steps referenced below:

  1. Execute the software on your computer to save Hotmail emails.
  2. Sign in to Hotmail and Select PDF file format.
  3. Now, select the emails and folders to save as PDF.
  4. Click on the Browse button to choose the destination folder location.
  5. Finally, click on the Start option and backup Hotmail messages.

Progressed Features of Hotmail Emails Export Tool

This tool has numerous incredible features that save the clients time and energy during the Hotmail email to PDF. We should take a gander at a few:

  1. Legitimately convert Hotmail email to multiple file formats with attachments in bulk.
  2. Users can apply a selective email folder to save Hotmail emails.
  3. This software also maintains the hierarchy of the folders during the export process.
  4. It is a 100% genuine application and not stores any of your own data.
  5. The tool has an easy to use interface that any client can just access.
  6. No file size constraint to save Hotmail Emails as PDF.

The Final Words

PDF file format is an all-around worthy file format. A huge number of clients convert their emails to PDF without relinquishing the quality. This is the reason clients are searching for a solution to save Hotmail emails as PDF. We have clarified the total process to export Hotmail emails to PDF with attachments. It is an expert and secure technique to download Hotmail emails as PDF.

Some Users Queries

Can I convert Hotmail emails to MBOX file format using this tool?
Yes, this tool supports multiple file formats to save Hotmail emails such as PST, EML, MSG, PDF, MBOX.

Will this tool support to save Hotmail emails as PDF according to date range?
Yes, the Hotmail email exporter tool provides the facility of Apply Date Filter, using this option one can easily export Hotmail emails to PDF file format from a specific date range.

Does this tool Save Hotmail emails in bulk along with attachments?
Yes, this software can download Hotmail emails in bulk along with all the attachments at the desired location.

Learn More: How to Effortlessly Migration Outlook Email Mailboxes to Office 365?

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Best Ways to Export G Suite Mailbox to PST




export g suite mailbox to pst

This article explains the methods to export G Suite mailbox to PST for Outlook 2019, 2016, 2013, 2010, 2007 & 2003.

G Suite has always been a great platform for setting up email accounts with your domain. It also allows you to use any special features that other email platforms cannot provide. Especially the access to Google Drive, Google Sheets, Docs, and other Google applications is worth it. However, after Microsoft launched Outlook 2019, many organizations are planning to use Outlook for their email operations.

G Suite is cheaper and has flexible subscription plans, making it an ideal platform for small businesses and start-ups. However, as the organization began to develop, it preferred to use applications like MS Outlook that was easy to use, affordable, and flexible.

Extracting data from G Suite and migrating it to PST is not easy. While it’s possible to export a single IMAP mailbox to MBOX format, it’s not worth it if you need to export multiple G Suite mailboxes to Outlook.

Here, we will discuss how to export G Suite mailboxes to PST using manual methods and automated solutions designed for it.

Techniques to Export G Suite Mailbox to PST

There are two methods to export G Suite to PST. One is to configure the G Suite email account in Outlook and export the mailbox in PST format. The second one is to use a trusted and proven software utility to directly convert G Suite mailbox to PST.

Both of these methods are explained below.

Technique 1: Configure G Suite in Outlook & Export to PST

Set up G Suite email in Outlook to export PST file

  1. First, enable 2-Step Verification for Google Apps and generate a password that will connect to Outlook.
  2. Click on the File menu and select Add Account from the dropdown list.
  3. Now, enter the details in the “Auto Account Settings” page, such as name, email ID, password.
  4. Next, click Next and then click Finish.
  5. In this way, MS Outlook has been configured with Google Mail and the email is evident in Outlook.
  6. Now, select File >> Open and Export >> Import / Export to open the new window.
  7. Select the Export to a file option and click Next.
  8. Select the PST file as the file type and click “Next“.
  9. Now select the Google account you want to export.
  10. Make sure the “Include subfolders” checkbox is checked.
  11. Navigate to the desired location where the output PST file will be saved and click “Finish“.

Technique 2: Proven Utility to Convert G Suite Mailbox Items

It is clear that the manual method is lengthy and time-consuming. Not only do you need to configure the account in Outlook, but it is also only feasible for exporting emails from one or two G Suite accounts to PST. As the setup and export of multiple accounts is not a practical solution.

Hence, users and G Suite admin search for other methods to export G Suite mailbox to PST. Fortunately, you can use the G Suite Backup tool and find the best method to extract G Suite mailboxes. It comprises of a professional “Google Apps Backup Software” that easily exports G Suite mailbox items into PST, MBOX, EML, and MSG.

You can download the free demo version of the software and transfer some items for free. It is an excellent way to analyze software working.

Anyhow, if you choose to opt for this utility, the steps are as follows:

  1. Launch the utility and click Backup
  2. Choose between ‘Single User’ and ‘Domain Users’.
  3. Enter the details as required depending on your previous selection.
  4. Choose PST format and select the data items that you want to export: Emails, contacts, calendars.
  5. Browse the path to save the file and click Start to start the export process.

The complete working of the software is given in this short video:

Final Words

It is not a difficult task to export G Suite mailbox to PST if you have the right tools. The main problem is deciding on a method that suits your requirements. In the context of this article, if you want to export a single G Suite account to PST, the manual method is more than enough to handle that. However, for multiple accounts, using the professional tool is the way to go. So, decide on your requirements and then choose a method to export G Suite to PST for Outlook 2019, 2016, 2013, 2010, 2007, and 2003.

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Top Methods to Transfer Eudora Email to Outlook




Top Methods to Transfer Eudora Email to Outlook

Here you will get 3 methods to transfer Eudora email to Outlook. First is the direct method, second needs intervention from Thunderbird, and third is a tool. Understand the implications and easily move your Eudora mailboxes to Outlook in a systematic manner.

Eudora (1988-2006) is a desktop email client that runs on both Mac and Windows platforms. After Eudora was discontinued, an open-source version ( Eudora OSE) derived from Mozilla Thunderbird is currently in use. Eudora supports POP3, SMTP, and IMAP protocols and stores emails in modified MBOX files (.mbx extension files). MBOX files are plain text files that store emails one after the other and are stored on the local computer.

Microsoft Outlook provides the option to import mailbox from Eudora Pro or Light versions 2, 3, and 4. Versions above them need an external email client like Thunderbird to modify the mailbox files before importing in Outlook.

Over the course of years, we have witnessed 3 major problems with these manual methods:

  • The send and receive dates show the date of import, not the actual date the message was sent.
  • The email can contain an odd number of html tags. Readable, but ugly.
  • You will end up with duplicates in Outlook.

To avoid problems, you can invest in a tool that will complete the conversion step by step. If “data is important,” using the utilities can be convenient. Below we have a conversion utility that can transfer Eudora email to Outlook.

Find the Eudora files

In order for Outlook to successfully import your Eudora mailbox, the file must be located in the “Import” Wizard Appearances folder: C:\Program Files\Qualcomm\Eudora folder. If you store your mailbox, address book, etc. In another location, you need to copy the files to C:\Program Files\Qualcomm\Eudora before you start importing into Outlook.

The files needed in this folder path are:

  • * .mbx-file of the mailbox
  • * .toc directory file
  • txt-nickname file
  • * .fol folder: Eudora folder containing the mailbox
  • Nickname folder (if not empty)
  • Additional folder (if not empty)
  • pce: track your mailbox and folder list

Transfer Eudora Mail to Outlook with Top 3 Methods

Native Method to Transfer from Eudora 2,3,4

  1. Empty the Eudora trash mailbox.
  2. Open Microsoft Outlook. Click File menu, Open and Export, Import/Export respectively.
  3. Choose to import mail and Internet addresses. Click Next.
  4. Choose Eudora Pro or Light from the (short) list of programs that Outlook can import from.
  5. If you do not want to import mail and contacts at the same time, delete the checkbox from the corresponding box. Click Next.
  6. Choose how to deal with duplicates. Click Finish and then navigate to the Eudora mail folder to complete the import.

Convert Eudora emails with Thunderbird

To convert your Eudora emails using Thunderbird, follow the steps below:

  1. Download and install Thunderbird from
  2. Import from the Tools menu (send mail only)
  3. After completion, exit Thunderbird. Now find the converted mail file. If you are using Windows 10, they should be located in: “C:\Users\<username>\AppData\Roaming\Thunderbird\Profiles\something.default-release\Mail\Local Folders”
  4. Ignore the .msf file. Your mail file is a file with no extension.

Outlook cannot import from Thunderbird, so you need to rename the Thunderbird file and put its mail file in Eudora’s mail folder. After completing this, open Eudora once to register the file as a mailbox, then you can use Outlook’s “Import” wizard to import it.

  1. Find the Eudora data folder.
  2. Sort the files by type, then remove all .mbx and .toc files (mailbox and directory file table). Move, don’t delete them.
  3. In the Thunderbird folder, add .mbx to the mail file name (In is now In.mbx).
  4. Move these mail files to the Eudora data folder.
  5. Run Eudora. Don’t check your new mail or take any other action, just open it and exit
  6. Run Outlook and import Eudora emails.

Tool to Transfer Eudora Email to Outlook

To overcome the 3 problems that come with the manual method, there is one solution – a third-party tool. Among the many available on the internet, opt for the trusted, proven, and safe MBOX to PST Converter tool. It automatically fetches the Eudora mailboxes and converts them to Outlook PST file – the best way to import mailboxes into Outlook.

Here’s how to transfer Eudora email to Outlook:

  1. Launch the conversion tool on your Windows system
  2. Click Add File button
  3. Select Eudora and Default profile configured option to directly fetch Eudora database. Click Next
  4. Select the email accounts to import into Outlook. Click Proceed
  5. The tool will preview all the emails from the selected email accounts. Click Export
  6. Choose PST format and set the destination path to save converted files
  7. Click Export and the tool will convert Eudora email to Outlook PST files.

View this short video for pretext:

Once the emails are converted to PST, it becomes very easy to import them in Outlook. You won’t suffer from loss of emails or attributes and get your data in intact form. Also, keep in mind that for attachments to be imported along with emails, it is necessary to use the “Default profile configured” option. Now, import these files in Outlook:

  1. Open Outlook
  2. Click File
  3. Click Open & Export
  4. Select Import/Export
  5. Select Import from another program or file
  6. Choose Outlook Data File
  7. Browse the converted PST files
  8. Choose the Outlook folder to import these PST files and click Finish.

All Done! Enjoy your emails in Outlook.

Now, you are aware of all the possible techniques to transfer Eudora email to Outlook regardless of the version you are currently using. Either opt for the manual methods to save money or go for the tool to save time and prevent data-loss. It all depends on your needs.

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The Best SharePoint Features for SharePoint Workflows

Chris Holroyd



SharePoint Workflows

Experts have been digging into SharePoint for a long time, and there are mutual consent and appreciation prevails among the experts that the SharePoint has matured drastically as a platform. With advanced SharePoint features, gone are the days, when you have to develop custom ‘Web Parts’ or required access to ‘Special Folders’, to attain any additional functionality. SharePoint now offers various workflow capabilities and features that are new and better. SharePoint workflow has significantly changed from the former versions. In this blog post, we are providing you a brief overview of the best feature of SharePoint workflows that we find most exciting and useful. But before getting into it, let’s have a brief overview of the workflows itself so that someone new to the SharePoint gets equal information and knowledge from our article. 

What Does ‘Workflows’ Mean?

In SharePoint, the term ‘Workflows’ is referred to a series of jobs or a single job or tasks that complete/perform a certain, defined action. Workflows can be triggered manually, or in response to a list event or site. SharePoint Workflows are exclusively helpful in automating a repetitive manual work process or any existing conceptual task. This may sound simple and non-powerful, but trust us! SharePoint Workflows are amazingly powerful to overcome your manual work processes. For example, an ‘Approval Process’ may include several time-intensive steps, including content changing, sending a request to multiple designated authorities for approval, and then activates publishing. However, in SharePoint, ‘Approval Workflow’ is the most common and praise one; and it works as follow;

  • Someone making the change to a particular Content Item. 
  • The approval workflow gets triggered once published or saved. 
  • The approval workflow in SharePoint notifies the designated approver automatically about the item that is awaiting approval.
  • As soon as the content is approved by the approver, it gets published for live use. 

Some of the most amazing features available for SharePoint Workflows include the following; 


  • Web Services


Yes, you read right! All the SharePoint version ahead of 2013, allows web services to be directly accessed from a workflow. This allows the integration of disparate data systems while offering centralized data management. For instance, now you easily pull data from a third-party or external website that is presently not running on your internal SharePoint portal. You can also easily work with this data while using your intranet SharePoint site. Once finished, you can publish it back to the external site through a few easy steps. You can also make changes and updates in your SharePoint contact list and can populate them into your CRM system. 


  • Loops


Loops is another very strong feature of SharePoint workflows. You can design the workflows of your choice, simply by running a set of desired actions in a specific number of times or until your required condition is met. This feature has become extremely useful, with the ability to set variables. For instance, if you want to delete all the documents in a document library that are approved by all the user; you can set up a loop to open each folder in every library. You can then set up another loop to look through every file within the current folder. By looking into the document properties of every file, you could easily determine whether to delete or keep the particular file. 


  • Stages


There are mainly two purposes that are served by ‘Stages’ which include the following;


  • To visually organize a related set of tasks or actions. 
  • To control the program flow. 


Using advanced SharePoint features, you can organize your tasks into distinct ‘Functions’; and then they can be called from other stages. For instance, you could develop a personalized workflow that sends an email to all the customers and employees at the same time. However, the data or information included within the email would be different in each email. For that purpose, you can set up a workflow containing two different stages;

  • SendEmployeeEmail.
  • SendCustomerEmail.

Then, by using the handy loop on the chosen list of recipients, you could implement an ‘IF’ statement to check whether the contact is a customer or employee. If the contact is customer, I will use the ‘Go-To’ special workflow command, and tell the workflow to SendCustomerEmail, otherwise, it will be told to ‘Go To SendEmployeeEmail’.


  • Visual Designer


There are several ways that you may use to create SharePoint Workflows. Formerly, text-based workflows used to be created by typing or adding data from a defined list of actions and conditions. However, the latest SharePoint version i.e. SharePoint 2016 and SharePoint 2019 allows you to develop workflows by using ‘Visio’; simply dragging the shapes onto the drawing and by settings some properties. An additional benefit of this feature is for the visual learners who are good at understanding through diagrams; because this saves much of time, as you don’t need to get much into reading. 


  • Pausing


The pausing feature allows a workflow to stop the execution for a certain duration. This feature allows you to stop the execution for a minute, an hour a day, or pause until a particular date. For instance, I have a workflow which has found broken site links and then sends an email. You can then program it to call another workflow, which is purposely defined to wait for one week before calling the first workflow again, thus generating a monthly/weekly email. By doing so, we can have a simplified scheduled SharePoint task. 

These are only a few features that we find the best for the SharePoint Workflow; However, there are a lot of them that can be further explored. All you need is to learn with time and endeavor for customization which helps you attain the optimal productivity and performance level.

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Ease of Interoperability and Other Perks in 2020 with the Wave of Cloud in Healthcare

Chris Holroyd



Cloud in Healthcare

The age of cloud has taken over all of us and that too quite significantly. After all, gone are the days when the process of decision making was intuitive rather than based on actual facts and records. More than any other, the healthcare industry has been the one to face the wrath of such an inefficiency more than ever.

Think about it in this manner. Today organizations and enterprises no matter which niche of the business they fall into are leveraging the power of big data analytics solutions services for decision making. Hey are diving down into the customer’s data to answer questions like what are the current market trends, which products are the best buys during a particular season, how will the demands rise in the near future, and more. While this is just the tip of the iceberg, there’s more to what meets the eye in the Big data analysis of the ordinary business.

Healthcare and Data: The New Best Friends

However, when you come to the healthcare industry, you hardly find decisions being taken with strong empirical evidence. Medical personnel are still performing intuitive diagnosis and taking decisions based on their gut rather than something that is backed with strong data. Be it deciding the course of the treatment for a patient or analyzing their radiological image, there are more than enough areas in healthcare in day to day life, where decision making might have a few loopholes.

However, when one sees them in light of the data, new findings are observed. For example, this would mean analyzing more than a few thousand radiological images to understand the root cause of a problem. So, when a new radiological X-ray, MRI, or CT scan arrives, it already knows what is there to look for. Based on the thousands of parameters a neural network has self-examined without being explicitly programmed, they analyze and process information in a new case and generalize well.

We don’t say that this has to exist in isolation, but this can exist as a major enabler of technology assisting the doctors in actual decision making for a patient. After all, the ultimate aim of the healthcare system is to provide care services to the patient. 

And regardless of the form they take, the ultimate beneficiaries have to be patients. With technology to the rescue, the process of decision making is taking a significant shift, resulting in a more superior diagnosis in the light of new information. 

Data Sharing Enabling Tremendous Progress

In an exceptional case, for example, Google’s study on identifying breast cancer in women surpassed ordinary human medical staff. The algorithm was only fed chest X rays of around 70,000 women, while at the same time these images were shown to actual doctors along with other patient data such as the history of illness and more. 

In clearly visible effects, the algorithm was able to perform better than the medical staff and surpass human intelligence. While this study was a real eye-opener, imagine how difficult it would have been to process all the information, have multiple teams work on the same, and do more in the absence of cloud.

Therefore, the cloud is one of the biggest examples that is easing interoperability among organizations in the healthcare industry. The point is if the technological deployment has to take place in the healthcare industry to take it to a new level, data has to be made accessible for the right stakeholders.

While taking adequate security measures, people have to make the best use of data, which might require more than one brain. Different disciplines and scientists of multiple backgrounds might need to come together in one place, in spite of large geographical boundaries. In such circumstances, only the cloud can offer the respite that healthcare needs.

Irrespective of the point of origin, data has to be widely shared in the industry without having to be a bottleneck. And there is more than ever potential for cloud to outperform in the healthcare industry. This is direct because the industry is generating data like never before. More and more patients are approaching a medical facility for a wide variety of reasons. It is generating the kind of data that can take research to the new level.  The only bottleneck in the process is a data integration and seamless sharing.

With the latest cloud-based solutions, all the data integration and interoperability issues are put to the rest. The cloud platform performs separate spaces for organizations to carry out a variety of processes. For example, there is a traditional space for legacy transactional processing data that has formed the core of relational databases in the healthcare system until now.

While on the other hand, for organizations wanting to perform big data analytics services and store customer’s data that might include the medical history, medical records from the past, details of the current diagnosis, etc have a separate ensures. This ensures that one task stays independent of another while also integrating seamlessly whenever required. 

This is directly helping organizations replace the need for on-premise infrastructure for data storage. Such a system didn’t just occupy a lot of physical space, but had high maintenance and involved a lot of costs. While this hurt healthcare organizations directly, it was also a bottleneck for them to start deploying rapid agile methodologies over their data. 

However, with cloud solutions at the place, all this is out to the rest. Organizations can finally focus on what’s essential and optimize their costs only for the space they need. Finally, we have something in the place where healthcare organizations and scientists in the medical domain can finally concentrate on the end goals rather than being occupied in maintaining the big data platform.

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Microsoft Dynamics CRM vs. Salesforce

Chris Holroyd



Microsoft Dynamics CRM vs. Salesforce

You might wonder what CRM solution is the best nowadays? Or which CRM solution will best fit your business? In terms of market share, Salesforce is the undisputed leader in the world. However, it does not necessarily mean that this CRM platform is the best solution for your business. In the ongoing CRM battle, Microsoft Dynamics CRM appears to be a credible competitor to Salesforce. The thing is that both Microsoft Dynamics and Salesforce products have developed extensive customer relationship management capabilities and offer broad functionalities for small and big businesses. On the rivalry path, it is hard to evaluate the opportunities and differentiate the benefits of each CRM solution. So what solution to choose? We’ve prepared a brief summary of both CRM systems to help you decide. 

What Is Microsoft Dynamics?

To some people, Microsoft Dynamics 365 can be somewhat a confusing term since it includes both ERP and CRM systems. Microsoft Dynamics 365 CRM is one of the Microsoft Dynamics 365 products. Among others, there are also Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 for Finance and Operations (both ERP systems). So now we’re going to dive deeper into Microsoft Dynamics 365 CRM. 

According to Gartner Magic Quadrant, this CRM system is gaining momentum and has become very attractive to businesses, being placed in the “leaders” box. Microsoft Dynamics 365 CRM is made up of 5 different apps covering sales, marketing, customer service, and retail. 

What is Salesforce?

Originally, Salesforce was founded as a SaaS CRM company, but now is an extensive enterprise platform-as-a-service (PaaS). It was initially created as a cloud-based solution with a single view of customers; therefore, it is an extremely customer-centric and intuitive platform offering comprehensive online training for all working with it.    

The core functionality of Salesforce is that its architecture is capable of scaling and upgrading automatically. 150,000+ companies worldwide utilize the Salesforce CRM system for enhancing their sales and marketing efforts. 

Microsoft Dynamics and Salesforce: Comparison

Even if Microsoft Dynamics and Salesforce offer almost similar core functionality, there are some criteria that differentiate them. So let’s compare two market giants in the CRM arena by the following criteria.

Ease of Use

Both systems have a similar web-based user interface where they can manage contacts and accounts, forecast sales, etc. Compared to Microsoft Dynamics, Salesforce is an exclusively cloud-based tool where navigation is performed by clicking on links on the side of the web page. In terms of functional design, Microsoft Dynamics has a search bar, making it easier for users to navigate. Furthermore, Microsoft Dynamics offers cloud, on-premise, or hybrid solutions.

Integrations and Add-Ons

In terms of elasticity and customization, Salesforce offers many more opportunities in the AppExchange, where 2, 600 apps are geared to optimize processes and build custom solutions. However, Microsoft Dynamics doesn’t lag behind as it benefits from integration with other Microsoft products, which plays a significant role in positive experiences for users who are used to dealing with Outlook, Office, etc. Furthermore, Microsoft Dynamics can be connected to Microsoft Power BI and PowerApps. 

One more distinctive criterion of Microsoft Dynamics is its upgraded capability to build personalized relationships via integration with Linkedin Sales Navigator. 

As for integrating the CRM systems with an ERP system, there can be some inconvenient factors that need to be considered and estimated beforehand. For example, if you want to integrate Microsoft Dynamics 365 CRM with one of the Microsoft Dynamics ERP systems (for example Microsoft Dynamics 365 for Finance and Operations or Microsoft Dynamics AX), keep in mind that this data integration process is not seamless because there is no clear data model yet. Nevertheless, there are robust cloud-based data integration solutions such as Rapidionline offering very flexible and seamless integrations between Microsoft Dynamics ERP and CRM

Artificial Intelligence 

AI tools that are available in both CRM systems make them unique and set them apart from other CRM applications. Sales and Service modules of Microsoft Dynamic 365 are integrated with artificial intelligence algorithms to provide natural language and make sales forecasts. Salesforce has Einstein, an AI-powered assistant that delivers smarter insights on customer journeys, suggests improvements, and offers a personalized experience to each customer by anticipating their actions and behaviors. 

How to Decide Which Solution Will Be the Best?

Being an industry-leading and scalable platform, both Microsoft Dynamics 365 CRM and Salesforce deserve to be the CRM system in your business. Each system has the ability to build custom solutions, having additional features and applications that can be integrated to get the required result. Some might prefer the look and feel and user experience in Microsoft Dynamics while others will be seduced by the  in-depth education and proven ready-made solutions offered bySalesforce.

Generally, there is no precise answer to this question. Because both are valid and valuable solutions. To choose, you need to evaluate your current systems, goals, and how much you are ready to invest. Even if your company uses other related Microsoft products, it does not mean that you have to stick to Microsoft for your CRM solution.  There are many advanced data integration solutions that provide you with out-of-the-box features that can integrate your ERP with either Microsoft Dynamics 365 CRM or Salesforce. With this in mind, you can be free to choose your CRM solution solely based on its capabilities and how they fit your business.  

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